Review · MONTEGO BAY AIRPORT TRANSFERS
Secrets Resort Airport Transfer
Getting from Montego Bay’s airport to Secrets Resort is the sort of small travel task worth arranging before you land. Inclusive Island Tour provides a private pickup, so you do not need to negotiate with taxi drivers or search for a vehicle after a flight. The service also covers cruise-port pickups in Montego Bay and Falmouth.
I like two things here: the driver meets your group’s needs, including luggage size and vehicle choice, and the ride can be more than a silent trip to the resort. Richard and Mario are both praised for friendly conversation and useful local pointers, while Courtney handled a delayed arrival without leaving the passengers stranded.
The main caution is the published duration of one to two minutes, which seems unusually short for a ride from the airport or a cruise port to a resort. Confirm the expected drive time and meeting point after booking, especially since one passenger had trouble spotting a Viator sign at arrival.
Key details before you book

- Private transport for up to 10 people: Your party rides together instead of being mixed with other groups.
- Pickup from three arrival points: Service is offered at Sangster International Airport, Montego Bay cruise ports, and Falmouth cruise port.
- One-way or round-trip choices: Book only the arrival ride, or arrange both arrival and departure transport.
- Driver help beyond the wheel: The service includes help with luggage and an agreed pickup time.
- Local conversation on the way: Richard, Mario, and other drivers have shared information about Montego Bay and suggested excursions.
- Strong service record: The experience has a 4.9 rating from 17 reviews, with 100 percent recommending it.
A private start from Sangster International Airport
After a flight into Montego Bay, a pre-booked car can save you from one more decision. Instead of looking for a taxi stand or sorting out a fare while managing bags, you have already arranged a ride for your own group.
The process is simple. After booking, the company contacts you to collect details about your group and luggage. That information helps them choose a suitable vehicle, which matters if you are traveling with several people or larger bags.
You then agree on a pickup time. The company says it will arrive on time and help load luggage if needed. That is useful after a long flight, especially when one person in your party is handling children, mobility concerns, or several suitcases.
The driver takes you directly to Secrets Resort. Since this is a private service, you are not waiting for other hotel drop-offs or sharing the ride with strangers. You also have a better chance of getting settled quickly, though the actual drive time is not clearly explained in the supplied details.
One important arrival tip: ask exactly where to meet the driver and what name or sign to look for. One passenger found no clear Viator sign on arrival, so do not rely on spotting a generic logo in a busy pickup area. Use the contact details supplied after booking and confirm the meeting instructions before your flight.
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Cruise-port pickup in Montego Bay and Falmouth

This service is not limited to airport arrivals. You can also arrange pickup from a cruise ship port in Montego Bay or Falmouth, then continue to Secrets Resort in a private vehicle.
That option is useful if your Jamaica visit begins on a cruise and you have arranged a resort stay afterward. It removes the need to find transport at the port, and the same planning process applies: the company gathers your group and luggage details, then agrees on a time.
Port pickups can be less predictable than airport arrivals because cruise schedules and disembarkation times may shift. The supplied information does not promise a specific waiting policy at the port, so give the operator your exact arrival details and confirm the pickup plan before the day.
For larger parties, ask about the vehicle size directly. Groups of up to 10 are accepted, but the right vehicle depends on how much luggage everyone carries. A group of 10 with light bags may have different needs from a smaller party with large suitcases.
What the ride is like with Richard, Mario, or Courtney

The strongest part of this service is the attention from the drivers. Richard is repeatedly praised for being caring, patient, funny, protective, and professional. He also made sure passengers reached the right place and did not leave until they were safe.
That kind of care matters more than fancy wording. If you are unfamiliar with Montego Bay, a driver who checks that you are at the correct resort entrance can prevent a small arrival problem from turning into a frustrating one.
Richard also provides information about the area during the drive. One passenger described the trip as a pleasant introduction to Montego Bay, while another received a short city tour and help seeing parts of the city during a curfew. These details suggest that the ride may offer some local context, but you should treat that as a bonus rather than a formal sightseeing tour.
Mario receives similar praise for being friendly, informative, and patient. He shared information about Montego Bay and recommended excursions. He also waited when a passenger needed extra time to enter the resort, which is helpful if check-in or arrival procedures take longer than expected.
Courtney handled a delayed flight and a later flight change, still meeting the passengers and getting them safely to the resort. That is a particularly useful sign for air arrivals, though you should still provide accurate flight information and contact details. Do not assume every delay can be handled without notice.
The drivers are also described as courteous, careful, and good at keeping the car clean. One passenger called the ride safe and enjoyable, with a local narrative along the way. You can request a quieter ride if you would rather rest, or ask questions if you want to learn more about the area.
From curbside pickup to resort arrival
The transfer follows a practical sequence rather than a sightseeing itinerary. First comes contact after booking. The company gathers your passenger count and luggage details, then works out a suitable vehicle and pickup time.
At the pickup point, the driver collects you and can assist with bags. The ride then continues to Secrets Resort. There are no listed stops, attractions, meals, or scheduled tours, so you should book this for transport, not as a sightseeing excursion.
The local narration can add interest. You might hear about Montego Bay during the drive, and the driver may suggest excursions. Still, there is no promise of a set city tour or extra stops. If you want sightseeing, ask about it before making separate plans.
At the resort, the driver helps make sure you are in the right place. This final check is one of the service’s better features, particularly if the resort entrance is busy or you are arriving after dark. One passenger specifically appreciated the driver waiting until the group was safe.
The return ride follows the same general idea when you book round-trip service. Agree on the departure time in advance, and confirm the pickup location at Secrets Resort. The information provided does not state the exact return schedule or how much notice is needed for changes, so clear communication is important.
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What $20 per person really buys
At $20 per person, the price is appealing if you are traveling with a group. A private ride for several passengers can offer good value because you are paying for a direct service rather than buying separate taxi rides or waiting for other parties.
The value is not only the seat in the car. You are also paying for advance planning, pickup coordination, luggage assistance, and a driver assigned to your group. For a first arrival in Jamaica, that can make the airport-to-resort transition calmer.
The price is less easy to judge for a solo passenger or a couple. A regular taxi may sometimes be competitive, but the supplied information does not provide taxi prices, so I would not claim this is always the cheapest choice. The better comparison is price against convenience and privacy.
Round-trip booking may appeal to you if you want the departure ride arranged before your holiday begins. A one-way booking makes more sense if you have another plan for getting back to the airport or port.
Group discounts are listed as a feature, but the discount amount is not provided. If you have a large party, ask how the rate changes before booking. Groups of up to 10 can use the service, though luggage space should be confirmed rather than assumed.
The odd one-to-two-minute duration
The published duration is approximately one to two minutes. For a transfer from Sangster International Airport or a cruise port to Secrets Resort, that figure is unusually brief and may not reflect the full road journey.
I would treat the duration as a point to clarify, not as a promise. Ask the operator for an expected drive time based on your actual pickup location, arrival hour, traffic, and resort. This is especially important if you have a dinner reservation, activity booking, or tight connection.
The supplied details do not give a fixed mileage, route, or traffic estimate. That means you should leave sensible extra time around the transfer. The driver’s punctuality is praised, but punctual pickup does not mean the road journey will take exactly the short published duration.
Who will get the most from this transfer
This service suits you best if you value a private arrival and want the first hour in Jamaica to be simple. It is particularly useful for:
- Families carrying several bags
- Couples who do not want to negotiate transport after landing
- Groups of up to 10 people
- Cruise passengers leaving Falmouth or Montego Bay for Secrets Resort
- First-time visitors who appreciate a friendly local introduction
- Anyone who wants the return ride arranged in advance
It may be less useful if you are comfortable finding your own taxi, have a very small budget, or want a formal city tour. The local information is a welcome extra, but the core product is transport.
You should also be comfortable sharing your contact details and coordinating before arrival. The company needs group and luggage information to arrange the right vehicle, so a little preparation is part of the experience.
Booking, confirmation, and cancellation
Confirmation is normally sent at booking. If you book within one hour of travel, confirmation is provided as soon as possible and depends on availability. That makes an advance booking sensible, especially since the average booking is made 13 days ahead.
You can cancel for a full refund if you do so at least 24 hours before the experience start time. Cancellations made within 24 hours are not refunded, and changes made in that same period are not accepted. The cutoff follows local time.
The service is listed near public transportation, and most people can participate. It is a private activity, so only your group takes part. No separate accessibility details are provided, so contact the operator if you need a specific vehicle or assistance arrangement.
Should you book the Secrets Resort transfer?
I would book it if you want a private, pre-arranged arrival and place a high value on a friendly driver, help with luggage, and a smooth handoff at the resort. Richard, Mario, and Courtney receive especially strong praise for courtesy, patience, safety, and local conversation.
The main things to settle before paying are the meeting point, vehicle size, return pickup details, and the unusually short published duration. If Inclusive Island Tour gives you clear answers, the $20 per person price looks fair, especially for a group.
Skip it if you want a formal sightseeing tour or if you prefer to arrange transport at the curb. For most resort-bound passengers, though, this is a practical way to remove airport or port transport from your list of worries before the Jamaican holiday begins.
FAQ
Where can I be picked up?
Pickup is offered at Sangster International Airport in Montego Bay, as well as cruise ship ports in Montego Bay and Falmouth.
Can I book a one-way transfer?
Yes. One-way and round-trip transfers are available.
How many people can use the private transfer?
Private transfers are available for groups of up to 10 people. The company gathers group and luggage details to determine the suitable transport size.
Is luggage assistance included?
The driver can assist with loading luggage if needed. You should provide your luggage details after booking so the appropriate vehicle can be arranged.
What is the cancellation policy?
You can receive a full refund if you cancel at least 24 hours before the experience start time. Cancellations or changes made within 24 hours are not accepted, and the amount paid is not refunded.
Is this a shared transfer?
No. This is a private activity, so only your group participates.
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